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Selling Decor Through Storytelling: Nomad Home

The practical ins and outs of creating a business can be enough to catch attention. However, some companies go beyond and capture our creative, playful side, making us see the world in an entirely different way. That’s how we felt interviewing Nomad Home – a Brazilian eCommerce company focused on selling handmade, custom decor pieces. Nomad Home’s trajectory in the market is just like its products: full of passion for life and personality.

This article will reveal why and how our client Juliana created her Nomad Home online business and how she uses storytelling to create value for her customers.

Tell us about your experience: where did the business idea come from?

We started our project during the pandemic – our business is 7 months old. I used to work as an engineer, as I specialized in Materials Science, and, even back then, I could see that some clients wanted to find original, custom-made items for their homes.

I really like traveling, so I wanted to use this concept in my business as well – that’s where the name is Nomad comes from. We combined the traveling motif with the idea of ​​selling customized items – mainly made out of straw, clay, and rattan. Each product is somehow linked to a specific travel story that our clients can relate to.

How did this business idea develop into what Nomad Home is today?

I started building the business way before I made the products myself. We created an Instagram account, grew our profile organically, and worked on the brand’s concept. And, because we managed to build brand awareness first, we had demand for our products since the very first day we launched our website.

We invited local designers for collaborations and partnered with craftsmen for our monthly ceramics collections. We always kept in mind what people were interested in and what our followers discussed on social media. Also, we made sure to publish content about each product, telling the story behind the pieces – where they came from, who created them, and the concepts that inspired them.

For example, we have many products made especially for coffee lovers. So we thought: why don’t we develop our own coffee brand? We went to the Carapaó region in Brazil and initiated the creation of a unique blend of coffee with an award-winning local farmer. We made sure to tell, in our blog, the complete story behind our travel to Carapaó and how our coffee brand was created. From that, many restaurants, cafes, and B & Bs started contacting us regarding our customized products.

When we first created Nomad Home, we could not even imagine that these business niches could be interested in our items, but, today, they already cover a significant part of our demand. When Nomad Home was six months old, I ended up bringing in a new business partner to help our growing business – and we are happy with our trajectory so far.

The Challenges of Being an Entrepreneur

In most cases, having the idea is an easier part… It’s more challenging to know how to put an idea into practice, how to make it grow, how to create value for people, and how to get noticed online. When we look at Juliana’s example, we can understand how she used content marketing and storytelling to engage her followers and master the more complicated elements of building an online business.

What were the biggest challenges you faced when building and managing your business?

We have two main challenges: creating value for our customers and catching people’s attention. Capturing people’s attention is especially hard on the Internet because there is a lot of content competing for it. That’s why we put a lot of effort into creating content pieces that are totally connected to our concept and that we find ourselves interesting. It’s a lot of work, but it’s definitely worth it.

Another challenge we have is growing our sales. It takes a lot of work and patience – willing to see overnight results does not help here.

Which was your proudest moment managing the business?

I think our first Black Friday was pretty cool… We didn’t even know what to expect from the event, so we tried to organize our content production around it and ended up making a lot of sales. It was an exciting experience.

Releasing our coffee brand was very nice as well. It was sold out in less than 24 hours. And, when we put out our ceramics, they were also sold out in less than 2 hours. It was pretty cool.

When did you create your website? Did you do it all by yourself, or did you get some help? Did you have any experience in website development?

My boyfriend is a web designer who developed my website. He uses Hostinger hosting in his other projects as well. He always notices how easy it is to set up and access the email.

Did your website help you achieve your business goals? How so?

Yes, it did help. The Internet makes it possible for a business to reach thousands of people. If you manage to create a strong narrative on social media, a website can help you sell to people living in places of the country you didn’t even know existed. For example, it’s impossible to do this offline – in a brick-and-mortar store. Only online could I reach people in every corner of the country.

Besides, having a website is essential to level up and create a truly professional business. With a website, people will find your contact information quickly, deem you more trustworthy, and trust your business enough to make a purchase.

By putting the work of small craftsmen and local communities under the spotlight, Nomad Home manages to create an even more valuable story behind each product. Each item is unique and has its own story – almost like a unique DNA.

From the very beginning, our idea was to show appreciation for small business owners and local craftsmen.

Our customers know that the items they buy are exclusive. People are now looking for handmade products that have a story behind them. They can say “this item was made by this person” because our products have a story and a signature.

What do you love about your business?

I love telling the story behind each product and making people feel that they can take a piece of the world with them. We always bring something to our customers from our travel destinations to have a piece of Brazil, Morocco, or Indonesia in their homes – and that is the concept we want to showcase.

For example, one of our customers tagged us in a photo of their family dinner table set from our last ceramics collection. I love being part of these special moments in other people’s lives.

What kind of relationship do you have with your customers?

I feel that we are getting closer to our customers. We have some incredibly loyal customers, and we have monthly curated collections to share with them, so there’s always something fresh that keeps them interested in what’s to come.

We noticed that our clients already expect to co-create pieces with us. For example, the ceramic items are made according to what our public wants to buy – we ask them what they want, generating engagement on social media and tightening our relationship with our followers.

I will give two examples of how these relationships we foster are essential to our clients. When we were selling white linen tablecloths, we made sure to tell the entire story behind the creation of those pieces. A particular client watched the promotional video and contacted us to share her deep and immediate connection with the item… Awakening these kinds of feelings in other people feels fantastic.

On another occasion, a client purchased various antique vases from us. Her guests started asking about the pieces, and she could tell the entire story of each one of them because she had read our content pieces about our travels. As you can see, we give more than just products – we create a real connection.

Creating a story your customers can recognize

Is there something more rewarding than when your customers know by heart the whole story behind your product? That shows how engaged they are and makes us happy to know they really cherish what they bought from us.

What are the plans for the future of your business?

We already have some international trips scheduled for next year. We will bring some products with us and collaborate with the producers to keep them in stock. Our wish is to expand our community. We will probably design furniture and grow our product catalog.

What would it be if you could go back in time and change something about your business?

It took me a long time to start using paid traffic because I didn’t know it worked. It works best if you have a content marketing strategy, so it was very interesting for us. Another important thing is to be patient. It can be easy to think that the clients will magically find your store if you launch a website, but online selling actually takes a lot of work. You need to create demand for your products.

However, the start is the most complicated part of the journey. After that, everything seems to fall into place, and it gets easier.

What would you say to someone with a business idea but who is afraid of starting a business?

My advice to someone planning to start an online business is to have a website from day one to give your business credibility and legitimacy. You can’t do online business if you don’t have a website.

I suggest you tell your customers the stories behind each item regarding the products. People are naturally interested in stories and, since customers can’t touch the products beforehand, they need inspiration to help them get the feeling behind the piece and perceive its value.

Another crucial thing is to have good-quality photos, which gives you extra credibility and increases sales. And of course, I would tell them not to give up, to take their time, because that’s how all businesses work!

This article is part of the Customer Spotlight series. We seek to tell real stories and inspire our readers to put their own business ideas into practice. After all, Hostinger’s mission is to empower millions of people worldwide to use the Internet to learn, create, and grow.

Have you used Hostinger to share ideas with the world? We’d love the opportunity to hear your story and amplify your journey. Don’t hesitate to reach out spotlight@hostinger.com and express your interest.

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wpadmin December 22, 2021 0 Comments

It’s All About the Human Touch: Hostinger GIFs

Our customers are at the epicenter of what we do. We always try to put ourselves in the shoes of the customer and reverse-engineer any experience to add as much value as possible. Understanding that this is a never-ending process, we keep trying new initiatives designed to benefit our clients’ experience.

This article explores the importance of personal touch in the digital market and presents our solution to increase intimacy, empathy and emotion while putting a smile on your face – Hostinger’s branded GIFs!!

The Human Behind the Screen

Yes, to create a unique website, you have to commit yourself. Plus, you need quality support and clarification to keep you motivated. Therefore, we aim to do everything possible to let customers find the solution before contacting the support team (Hostinger Tutorials, Hostinger Academy, Knowledge base). If there is still a need to reach Hostinger specialists, we are 100% customer-obsessed and ready to help 24/7.

Behind the scenes, there is always a real person pinging other technical teams within Hostinger or externally and trying to solve customers’ challenges as efficiently as possible. Naming the support team, Customer Success, is not an accident or the product of a marketing brainstorming session. A personalized approach, extra care, and proactive communication are what we strive for. We want our customers to succeed in whatever they put their mind to, and our live chat will get them all the answers they’ll ever need.

We don’t want to keep you hanging, waiting for someone to answer the phone. That’s why Hostinger relies on live chat and other means of Internet communication to solve customers’ problems efficiently. First, it might seem that digitalization complicates meaningful interpersonal connections. However, we use technology to establish a human touch.

The Reasons Explained

An internal survey was conducted targeting 2283 Hostinger users who contacted English-speaking customer support within six recent months. User satisfaction with Hostinger’s live chat support was compared with overall expectations set for web hosting providers.

Six following dimensions were considered for comparison: waiting time to start a conversation, time to solve the issue, precision in solving the case, emotional warmth of conversation, fluency of conversation, and overall satisfaction vs. experience.

Statistically significant results were found stating that actual emotional warmth and fluency of conversations with Hostinger Customer Success agents were higher than users’ expectations. Thus, the psychological and emotional side is shown to be covered by online communication methods to ensure smooth customer support.

Branded Hostinger GIFs As a Way to Personalize Customer Experience

Building online connections with our customers contributes to building trust. Following a creative approach lets us maximize positive interactions with the audience. Therefore, branded Hostinger GIFs of actual Hostinger Team members were introduced to add some additional spark!

GIFs were first created for Hostinger live chat conversations to express emotions and make them fun and relatable for customers. Yet, after noticing precious feedback, they are now live on GIPHY to share it with the world. We’re thrilled to see people using them and invite you to join the flow!

Interested to know more about the importance of personal touch in the digital market? Dive deep into the following sources:

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wpadmin December 22, 2021 0 Comments